Globe is exposing to the public an illegal activity perpetrated by certain individuals and online stores concerning its Globe At Home WiFi modems. The modus operandi involves selling tampered Globe At Home modems to unsuspecting customers with DITO stickers making them appear as DITO Telecommunity modems. Globe issued the following statement to warn customers and the public.
Globe exposes modus on tampered Globe At Home modems, arrests suspect for illegal reselling
“It has come to our attention that certain individuals and retail establishments are illegally reselling and passing off as DITO Telecommunity modems, several of our Globe At Home WiFi Modems. The modus is done through the unauthorized unlocking of the Globe device, substituting the Globe SIM with a DITO Telecommunity SIM, and concealing the Globe At Home trademark with a sticker of DITO. All Globe At Home Prepaid WiFi kits have pre-inserted SIMs in the modems ready for activation via the Globe At Home app or FB messenger upon purchase.
We are prepared to take the necessary legal action against these unscrupulous individuals and establishments carrying out these deceptive business practices, through the assistance of law enforcement authorities. If anyone has bought, experienced, or has been made aware of this illegal activity, please report the matter to the Department of Trade and Industry–Consumer Protection Group via their email address at consumercare@dti.gov.ph or text 09178343330. They may also report via Globe At Home’s official FB messenger.
In addition, we are reminding the public to buy only from legitimate Globe At Home stores, authorized dealers, and online sites to ensure quality and service guarantee. Please visit our official site at https://shop.globe.com.ph/broadband or through our official Lazada and Shopee Globe flagship stores.”
Globe, PNP seized culprit
Immediately after issuing a warning to its customers on the proliferation of tampered Globe At Home modems, Globe, together with the Philippine National Police, seized a unit of Globe At Home Tozed S10g modem rebranded with DITO stickers from Marlou de Paz in a sting operation in Pala-Pala, Brgy. Sampaloc Dasmarinas Cavite.
Based on the police report, 33-year old De Paz is under investigation for violating RA 8484, or the Access Devices Regulation Act of 1998. De Paz was caught illegally selling “openline DITO modems” on various Facebook community groups for Cavite-based residents. In his post, he stated that any telco operator’s SIM may be used for the unit to function. The post also openly claimed that the modems are the Tozed “S10g Home Prepaid WiFi device.”
Globe is currently the only authorized distributor of these Tozed S10G modems in the Philippines. The telco is taking the necessary steps in ensuring that its customers are well-protected from illegal activities concerning its products and devices.
Legit and authorized? How to know?
Globe highly encourages its customers to #DoItRight by being meticulous and practicing vigilance in purchasing our Globe At Home modems amid reports of unauthorized resellers passing off our modems as DITO modems.
The modems involved are the Tozed S10G models with two antennas. Globe currently is the only authorized distributor of these Tozed S10G modems in the Philippines.
How can you tell if these modems are legitimate and authorized by Globe?
- There is the Globe At Home Prepaid WiFi logo located in front of the modem.
- There is a Globe sticker located at the back of the unit, particularly at the upper portion showing the basic guides.
- The Globe seal is located in the middle of the back of the modem.
Globe reminds its customers that purchasing tampered modems will void the original warranty that comes with the unit.
Globe calls on its customers to report suspicious activities surrounding Globe At Home’s modems and escalate these accordingly to the appropriate authorities:
Department of Trade and Industry—Consumer Protection Group
consumercare@dti.gov.ph
(+63 917) 834 3330
Customers may also report via https://www.globe.com.ph/report-tampered-modem.html
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Globe reminds its customers to buy only from legitimate Globe Stores nationwide. Customers may also buy online at Globe’s official Shopee and Lazada stores and its authorized dealers to ensure the devices’ quality and service guarantees.
